Legal

Privacy Policy

Last updated: 17 September 2026

This Privacy Policy explains how Vilnius App (“we”, “us”, or “the App”) collects, uses, stores, and shares information when you use our mobile application and related website. By using Vilnius App, you agree to this policy.

1. Who we are

Vilnius App is a city companion for Vilnius, Lithuania. It helps you explore local events, pet resources, startups, accessibility information, street problem reports, safety trends, and other city tools.

Contact: Vilnius, Lithuania

2. Information we collect

Depending on how you use the App, we may process:

• Account details - name, email address, and password when you register or sign in.
• Profile and preferences - interests and personalization choices you select in the App.
• Location data - approximate or precise location when you allow it, used to show nearby places and to pin street problems or pet notices on the map.
• Photos and camera content - images you choose or take to report a street problem or submit a lost & found / pet notice.
• Reports and submissions - descriptions, addresses, categories, and other content you send through problem reports, pet community posts, or similar features.
• Device and technical data - basic device information needed to run the App, such as operating system and local app storage identifiers.

Some features also show publicly available city or safety trend information. That content is not personal data about you unless you choose to submit something yourself.

3. How we use your information

We use the information above to:

• Create and manage your account
• Personalize feeds and modules you care about
• Show nearby places, routes, and map pins
• Publish and manage street problem reports and community submissions you create
• Provide support and respond to requests
• Improve reliability, security, and performance of the App
• Meet legal obligations where applicable

We do not sell your personal information.

4. Permissions

The App may ask for these device permissions:

• Location (while using the App) - to show nearby places and pin reports on the map.
• Camera - so you can photograph a street problem or related submission.
• Photo library - so you can attach an existing photo to a report or notice.

You can deny or revoke these permissions in your device settings. Some features may not work without them.

5. Where your data is stored

Some data stays on your device (for example preferences and local caches). When cloud features are enabled, account and submission data may be stored with our hosting and database providers (including services such as Supabase) so the App can sync across sessions and devices.

Providers process data on our instructions and only as needed to operate the App. Servers may be located in the EU or other regions used by those providers.

6. Sharing

We may share information only when needed for:

• Operating the App (infrastructure and hosting providers)
• Publishing content you intentionally submit to shared or community features
• Complying with law, regulation, or valid legal requests
• Protecting the rights, safety, and integrity of users and the App

7. Retention

We keep personal data only as long as needed for the purposes above, including account management, report history, and legal requirements. You may ask us to delete your account data through the App’s support or account settings when available.

8. Your rights

If you are in the European Economic Area (including Lithuania) or another region with similar laws, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data, and to data portability where applicable.

To exercise these rights, use the App’s support or account settings when available. You may also lodge a complaint with your local data protection authority (in Lithuania: the State Data Protection Inspectorate).

9. Children

Vilnius App is not directed at children under 13 (or the minimum age required in your country). We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take appropriate steps.

10. Security

We use reasonable technical and organizational measures to protect your information, including secure storage of credentials where available on the device. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the App after an update means you accept the revised policy.

12. Contact

Questions about privacy or this policy can be raised through the App when support channels are available.
Location: Vilnius, Lithuania